Frequently Asked Questions
Delivery
What countries do you deliver to?
What countries do you deliver to?
We currently ship to the UK online, but we can provide international delivery via our telephone support team on 0345 222 1544.
How long will it take to receive my order?
How long will it take to receive my order?
Our delivery prices are listed above but for delivery timescales please check each product page which will tell you the estimated time for delivery.
Do you deliver next day?
Do you deliver next day?
We do on some products as standard, check our next day delivery page for products delivered in 1-2 days.
If you need guaranteed next day delivery then give us a shout on the phone and we can get a service scheduled for you (but for a few extra magic beans).
Do you deliver outside of the UK mainland?
Do you deliver outside of the UK mainland?
We do deliver to Scotland, islands and Northern Island however additional charges will be applied.
Scottish Highlands and Islands includes the following postcode areas: AB1-12, AB15-29, AB36-38, AB55-56, BT, DD, DE, FK17-21, HS1-9, IV1-39, IV52-54, IV40-51, IV55-56, IV63, KW1-14, ML. PA1-40, PH1 -8, PH10, PH19-26, PH30-41, PH49-50, HS1-9, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
We reserve the right to add/amend postcodes to this list at any stage. Delivery for these areas cannot be guaranteed for a particular day.
For Next Day delivery call for availability and pricing information.
Will you bring the items inside the building?
Will you bring the items inside the building?
Deliveries are kerbside only. Drivers are not insured to carry items inside the building. Please note this also applies to supply and fit orders.
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
