Terms and Conditions
We've all seen sites that have terms with complex legal jargon and fancy words. We've tried to keep ours simple, so here it is. DCTUK is a trading name of Discount Carpet Tiles.Net Limited. All purchases are subject to these Store Terms and Conditions.
We may update these terms and conditions from time to time. Any changes will take effect when posted on this website and will apply to orders placed after that date; the terms in force when you placed your order will apply to that order. By using this website, you agree to be bound by these Terms and Conditions. These Terms and Conditions do not affect your statutory rights.
1. The Contract
Acceptance of your order and the completion of the contract between us (Discount Carpet Tiles.Net Limited) and you (the customer) will take place when the goods have been paid for by you and dispatched by us. Any email order confirmation or other electronic acknowledgement by us of receipt of an order does not constitute legal acceptance by Discount Carpet Tiles.Net Limited of your order. In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price/description or to cancel the order. In these circumstances, upon cancellation, your credit/debit card will be refunded in full.
2. Price Information
All offers are subject to availability and while stocks last. All prices are shown in £ sterling and exclude VAT. If an administrative error has resulted in an incorrect price being displayed, we reserve the right to correct that price and notify you accordingly. In these circumstances, it will be deemed that a contract has not been entered into and you will not be bound to continue with your purchase. You will be asked to email us to confirm that you wish to proceed at the correct price; however, should you choose not to do so, your monies will be refunded to your credit/debit card in full. The repayment of such monies paid to us will be the extent of our liability to you in the event of pricing errors.
Discount Carpet Tiles.Net Limited VAT Reg No: 903 9735 12.
Discount Carpet Tiles.Net Limited VAT Reg No: 903 9735 12.
3. Ordering Goods
Our online store can only accept orders from holders of credit or debit cards registered in the United Kingdom. We also only accept orders from addresses located in the United Kingdom. Discount Carpet Tiles.Net Limited will confirm receipt of your order by sending an email to you, using the address you supplied when registering with our website. This email is only an acknowledgement and does not constitute legal acceptance by us of your order. No contract will exist until payment has been received and goods have been dispatched. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. The only language in which the contract can be concluded is English. Except where required by law, we cannot be held responsible for costs occurring as a result of delayed or cancelled deliveries. All delivery timescales are given as estimates and should be taken as such. For products ordered on account, the products remain the property of Discount Carpet Tiles.Net Limited until payment is made in full. Discount Carpet Tiles.Net Limited will retain details of your order in our database, and these details can be made available on request. Please email us at info@dctuk.com. For details of how we use your personal data, please see our Privacy Policy.
4. Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
5. Complaints and Queries
If you are not happy with any aspect of our service, discover a fault with our website, or have any queries or comments relating to an order placed online, please either email us at info@dctuk.com or telephone us on 0345 222 1544.
6. Colours and Specifications
Representations of colour online are as accurate as photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices. Samples of all our products are available, and we therefore strongly recommend you request a sample for confirmation. We cannot be held responsible for the wrong choice in colour or product being made. We cannot guarantee the same colour on secondary orders due to possible batch colour differences.
7. Cancellations and Returns
Consumers
As a consumer, under the Consumer Contracts Regulations 2013 you have the right to cancel an order up to 14 days after receiving the products from us. If the order has been delivered in multiple deliveries, your rights extend to 14 days after the final delivery. This applies to all products on our website, excluding products that are produced to your specification, which include (but are not limited to) purchases of vinyl flooring under 40m² (cut to size), furniture products, logo mats and nosings/treads. Cancellation should be made in writing by email to info@dctuk.com or by post to DCTUK, 21 Muir Road, Liverpool, L9 7AR. Your refund will be processed within 14 days of us receiving the goods back (or evidence that you have returned them).
If cancellation occurs after receiving your goods, the direct cost of collecting the goods will be deducted from your refund. We will confirm this cost to you when you notify us of your cancellation, before collection is booked. We will arrange collection of the goods on your behalf on a day that is convenient for you, no later than 5 working days after your notice of cancellation. If you miss the collection on the date provided, the direct cost of a second collection will also be deducted from your refund. If the second collection attempt is missed, you will be responsible for returning the goods to us within 14 days of your notice of cancellation, at your own expense. You may handle the goods as needed to inspect them, but please keep them in their original packaging where possible. We may reduce your refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
Should you receive goods from us that are faulty or not as described, you have rights under the Consumer Rights Act 2015, and it is our responsibility to supply you with goods that meet those rights. If you have concerns that we have not met our legal obligations, we would encourage you to contact us. If you are unsatisfied with our resolution of your cancellation or complaint, you can contact the Citizens Advice consumer service for guidance.
365 Day Returns
On expiry of your statutory 14-day cooling-off period (14 days after you receive your order), our 365 Day Returns Policy allows you to return carpet tiles and exchange them for a different product up to 365 calendar days after delivery. This is an exchange policy and does not provide a refund. This policy applies to carpet tile products only. Get in touch with us by email (info@dctuk.com) or by phone (0345 222 1544) so we can arrange collection of the product back to us. Once received, the product will be closely inspected for faults and, upon passing inspection, we can exchange it for a different product. A 30% restocking fee (30% of the total order price, exclusive of VAT) will apply to all exchanges, plus an additional collection fee equal to the cost of delivery paid at the time of purchase. If we arrange collection of the goods on an agreed date and you do not attend this collection, future collection attempts will be chargeable on top of the 30% restocking fee.
Terms of Service – Business Cancellations
If you have provided a company name on your order, you are excluded from the Consumer Contracts Regulations 2013 and the 14-day cooling-off period. However, you are still eligible to return your order and exchange it for a different product under our 365 Day Returns policy (see above). This applies to carpet tiles only. We reserve the right to revoke your eligibility for our 365 Day Returns policy depending on the circumstances.
As a consumer, under the Consumer Contracts Regulations 2013 you have the right to cancel an order up to 14 days after receiving the products from us. If the order has been delivered in multiple deliveries, your rights extend to 14 days after the final delivery. This applies to all products on our website, excluding products that are produced to your specification, which include (but are not limited to) purchases of vinyl flooring under 40m² (cut to size), furniture products, logo mats and nosings/treads. Cancellation should be made in writing by email to info@dctuk.com or by post to DCTUK, 21 Muir Road, Liverpool, L9 7AR. Your refund will be processed within 14 days of us receiving the goods back (or evidence that you have returned them).
If cancellation occurs after receiving your goods, the direct cost of collecting the goods will be deducted from your refund. We will confirm this cost to you when you notify us of your cancellation, before collection is booked. We will arrange collection of the goods on your behalf on a day that is convenient for you, no later than 5 working days after your notice of cancellation. If you miss the collection on the date provided, the direct cost of a second collection will also be deducted from your refund. If the second collection attempt is missed, you will be responsible for returning the goods to us within 14 days of your notice of cancellation, at your own expense. You may handle the goods as needed to inspect them, but please keep them in their original packaging where possible. We may reduce your refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
Should you receive goods from us that are faulty or not as described, you have rights under the Consumer Rights Act 2015, and it is our responsibility to supply you with goods that meet those rights. If you have concerns that we have not met our legal obligations, we would encourage you to contact us. If you are unsatisfied with our resolution of your cancellation or complaint, you can contact the Citizens Advice consumer service for guidance.
365 Day Returns
On expiry of your statutory 14-day cooling-off period (14 days after you receive your order), our 365 Day Returns Policy allows you to return carpet tiles and exchange them for a different product up to 365 calendar days after delivery. This is an exchange policy and does not provide a refund. This policy applies to carpet tile products only. Get in touch with us by email (info@dctuk.com) or by phone (0345 222 1544) so we can arrange collection of the product back to us. Once received, the product will be closely inspected for faults and, upon passing inspection, we can exchange it for a different product. A 30% restocking fee (30% of the total order price, exclusive of VAT) will apply to all exchanges, plus an additional collection fee equal to the cost of delivery paid at the time of purchase. If we arrange collection of the goods on an agreed date and you do not attend this collection, future collection attempts will be chargeable on top of the 30% restocking fee.
Terms of Service – Business Cancellations
If you have provided a company name on your order, you are excluded from the Consumer Contracts Regulations 2013 and the 14-day cooling-off period. However, you are still eligible to return your order and exchange it for a different product under our 365 Day Returns policy (see above). This applies to carpet tiles only. We reserve the right to revoke your eligibility for our 365 Day Returns policy depending on the circumstances.
8. Hamper Promotion
The minimum order value must be over £500.00 excluding VAT. The promotion cannot be used in conjunction with any other offers or discounts unless written permission is given by the Managing Director. Subject to stock availability, we reserve the right to withdraw this offer immediately and without prior notice should we exhaust our stock of hampers. Should the advertised hamper run out of stock, we reserve the right to substitute it for a different one. One hamper per customer during the course of this promotion. UK mainland billing addresses only. This offer cannot be used in conjunction with our Lowest Price Promise or Beat My Price. Should you wish to return your order under our 365 Day Returns policy, you are required to return the hamper, if you have received it, with your goods. Failing to do this will make the whole order ineligible for the 365 Day Returns policy. This does not affect your statutory rights. The contents of the hamper are provided by a third party, and Discount Carpet Tiles.Net Limited does not accept responsibility for damage to the hamper in transit. Please check the ingredient and allergen information provided with the hamper before consuming its contents. All images of the hamper displayed on marketing materials and on our website are for illustrative purposes only; we do not guarantee the contents of each hamper.
9. Email and Free Delivery Promotions
All sales promotions received by email are subject to stock availability and cannot be used in conjunction with any other offers available online or elsewhere. Discount codes can only be used once per person and expire 14 days from the date the email was sent. Free delivery promotions are available only for addresses located in the UK mainland.
10. Pallet Deliveries
It is the customer's responsibility to transfer boxes on a pallet from the exterior to the interior of the customer's premises. Our delivery partners and their drivers will not usually agree to carry boxes past the entrance threshold to other parts of the building or to other floors.
11. Finance
Business finance is provided by iwoca and is subject to status. Discount Carpet Tiles.Net Limited is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 758973). We act as a credit broker, not a lender, and may receive a commission from iwoca for introducing you. Your finance agreement is with iwoca, and any rights to cancel or withdraw from it will be set out in that agreement.
12. Site Survey
The minimum project size for DCTUK Fitting Services is 70m². If a site survey/measurement inspection is required and, on arrival at the site survey, the area is less than 70m², a charge of £100 ex VAT is applicable.
13. Fitting
DCTUK Fitting Services are provided for commercial projects and business customers only.
13.1. On site
DCTUK fitting is provided by third-party contractors. We have a minimum charge of £480 ex VAT (£576 inc VAT). All communication regarding your project, fitting, order, materials and deadlines (including complaints) should be made to the staff at DCTUK and not to the fitting team on site.
13.2. Customer images
If images are requested to provide a quotation, they must show all areas of the project. If other areas become apparent when fitters arrive on site, these will be chargeable.
13.3. Delivery
13.3. Delivery
When you receive your goods, please check all items received and notify us immediately if you identify a problem. Your goods will be delivered by a third-party courier on a 'kerbside' basis. Please ensure that you have suitable means of transporting the goods into the building, as this service is not offered by the courier. It is important that a safe and secure area is allocated for storing your goods until they are installed, as DCTUK holds no responsibility for items that are damaged, lost or stolen once received.
13.4. Installation dates
13.4. Installation dates
Fitting dates on a project are based on a clear working area. The finish date is an estimate and may change depending on site conditions. If your installation is to be completed in phases, these will be agreed with our Fitting Team before works commence. Any changes to agreed phased works must be agreed with DCTUK and not with our third-party contractors on site. Each phase must be completed in full, with an electronic satisfaction form signed, before works can commence on further agreed phases.
13.5. Uplift of old flooring
13.5. Uplift of old flooring
If you have opted for our uplift and disposal service, the fitter will remove your old flooring and all offcuts and packaging from your new flooring. If you have decided against this service, it is your responsibility to uplift your existing flooring before the fitter arrives. All offcuts and packaging will be left neatly for you to dispose of.
13.6. Installation
13.6. Installation
Fitters undertake their work with the necessary skill and care, but sometimes marks and scuffs are unavoidable. New paintwork is especially susceptible to this, so we recommend a minimum of two weeks' drying time before flooring installation. Neither DCTUK nor any contractor will be liable for redecoration works unless damage has been caused by negligence.
13.7. Subfloor prep
13.7. Subfloor prep
If subfloor preparation is identified as being required, by either our surveyor or yourself, and you opt to have these works completed independently, it is your responsibility to ensure that the works are completed in accordance with the manufacturer's instructions for the product and all relevant British Standards.
13.8. Product defects
13.8. Product defects
In the unlikely event that a product we have supplied to you is found to be faulty, we will liaise with the manufacturer on your behalf to either have the product replaced or find a suitable resolution.
13.9. Pre-check calls
13.9. Pre-check calls
Before installation, a 'Pre-Check' is required to ensure that all goods have been received on site and that the areas having flooring installed are ready for the fitters to commence works. A DCTUK representative will call you 48 hours before the arranged fitting date to complete this. Following the Pre-Check, if contractors are unable to carry out works due to unsuitable site conditions, missing products or requested changes to the scheduled works, they will require reimbursement for lost income and accommodation where necessary.
13.10. Payment for installation
13.10. Payment for installation
Payment is to be made upfront, before the installation commences, in all cases unless a delayed payment plan is agreed by the Sales Manager in writing. The following terms would then apply to payment:
a) A minimum 50% deposit is required when fitting is booked. This is fully refundable unless cancellation takes place within 7 working days of the fitting commencement date. If office furniture moving services have not been paid for and our fitters arrive on site with the furniture still in place, we will retrospectively charge the cost of moving the furniture at our standard rates.
b) The balance is due on the final day of fitting, once the electronic satisfaction form is signed.
c) For contractors working on behalf of a third party, payment of the remaining 50% balance on completion is subject to a credit check. If the credit check is unsuccessful, the full balance for the fitting must be paid in advance of the fitting commencement date.
13.11. Design service
a) A minimum 50% deposit is required when fitting is booked. This is fully refundable unless cancellation takes place within 7 working days of the fitting commencement date. If office furniture moving services have not been paid for and our fitters arrive on site with the furniture still in place, we will retrospectively charge the cost of moving the furniture at our standard rates.
b) The balance is due on the final day of fitting, once the electronic satisfaction form is signed.
c) For contractors working on behalf of a third party, payment of the remaining 50% balance on completion is subject to a credit check. If the credit check is unsuccessful, the full balance for the fitting must be paid in advance of the fitting commencement date.
13.11. Design service
When we provide design support for the floor area, we cannot be held liable for any overage or shortage of tiles.
13.12. Sign-off
13.12. Sign-off
On completion of the fitting, you will be asked to sign an electronic satisfaction form. Once this satisfaction form is signed, any subsequent remedial work required must be reported to DCTUK within seven days of sign-off via our online Remedial Submission form, which will be sent to you for completion upon request. DCTUK will then liaise with the third-party contractor on your behalf and arrange for the contractor to return to site within thirty days of the remedial work being reported. Any remedial work reported to DCTUK more than seven days after sign-off will be chargeable, and payment will be required before the contractor returns to site, unless the remedial work is needed because the installation was not carried out with reasonable care and skill.
13.13. If the fitting is deemed by DCTUK to be complete and the customer is unwilling to sign the sign-off form, a third-party fitter assigned and contracted by DCTUK will be sent to appraise the work within 30 working days. If this fitter assesses that the work is complete, payment must be made whether or not the electronic sign-off form is signed, and the cost of the third-party fitter will be added to the invoice balance due. If the third-party fitter agrees with the customer that the work is incomplete, DCTUK will have 30 working days to complete the work. Once completed, the customer will be asked to sign the sign-off form. If the customer is unwilling to sign the sign-off form, the process is repeated until resolved.
14. Residential Fitting
When DCTUK provides fitter contact details for residential projects, please note that the fitter(s) provided are not affiliated with DCTUK and are not employees or subcontractors of DCTUK. Any contract or work agreed between yourself (the customer) and this/these fitter(s) is exclusively between yourself (the customer) and the fitter concerned, and no contract is formed between DCTUK and you (the customer) or the fitter. The fitter(s) and/or their workmanship have not been verified, assessed or inspected by DCTUK and we do not accept any responsibility or liability for any work carried out, nor does the referral of contact details of fitter(s) count as a recommendation or endorsement by DCTUK. We also cannot be held liable or responsible for costs if a delivery is delayed or cancelled and this conflicts with any date that you have booked with a fitter provided by DCTUK. We recommend receiving delivery of your order before booking installation dates. By placing an order with DCTUK, you agree to these terms.
15. Weekend Promotions
Any orders using the weekend promotions running from Friday to Sunday/Monday will be subject to availability. Forbo vinyl offcuts are excluded from ALL free delivery offers on the website and carry an additional delivery charge. Orders placed over the weekend will not be sent out until the following week; see product pages for delivery times.
16. School 10 Working Day Supply and Fit
This service is subject to product availability and installer capacity at the time of order. The 10 working days refer to Monday–Friday only and exclude weekends and bank holidays. The timeframe begins once full order confirmation and payment are received. Applies to standard installations only; complex or large-scale projects may require additional time.
17. Fitting Guarantee
17.1. Summary
The DCTUK 12-Month Fitting Guarantee ("the Guarantee") is an optional chargeable service for commercial fitting projects, providing cover for installation defects for a period of twelve (12) months from the completion date of installation.
17.2. This Guarantee applies only where:
a) Flooring, ancillaries and fitting services have been purchased directly from DCTUK; and
b) The customer has purchased this Guarantee prior to installation.
17.3. Price
The 12-Month Fitting Guarantee is an optional chargeable service. The fee is payable in full prior to installation. Pricing may vary and will be confirmed at the point of order.
17.4. What the Guarantee covers
DCTUK will, at its discretion, return to rectify proven installation faults arising directly from our workmanship, including:
- Gaps or lifting caused by incorrect installation
- Peaking, tenting or misaligned joins due to fitter error
- Loose thresholds, trims or accessories installed by DCTUK
- Movement or bubbling in carpet, vinyl, LVT or laminate caused by improper fitting methods
17.5. What the Guarantee does not cover
The Guarantee does not cover:
- Normal wear and tear, scuffs, dents or fading
- Damage from furniture, dragging objects or spills
- Water/moisture damage
- Incorrect cleaning products or techniques
- Subfloor issues where DCTUK did not install or approve the subfloor
- Damage after sign-off
- Manufacturer defects
Any works outside the scope of this Guarantee will be quoted separately.
17.6. Product faults
If the issue is found to be a manufacturing defect, DCTUK will liaise with the manufacturer on the customer's behalf. Manufacturer warranties sit outside this Guarantee.
17.7. Subfloor requirements
This Guarantee only applies where DCTUK has supplied, installed or formally approved the subfloor preparation.
17.8. Completion and sign-off
Customers must inspect and sign off the installation upon completion. Sign-off confirms the installation meets expectations. Any snags must be raised prior to sign-off.
17.9. Making a claim
Claims must be submitted in writing with photographic evidence. A site inspection may be required. If an issue is covered, DCTUK will carry out remedial works within a reasonable timeframe. If the issue is not covered, a call-out fee may apply. Contact fitting@dctuk.com for any enquiries related to our Guarantee.
17.10. Limitations
The Guarantee is non-transferable and applies only to the original installation and address. DCTUK is not liable for consequential loss, third-party works or site condition issues. This Guarantee is in addition to your statutory rights and does not affect them.
18. Company Information, Liability and Governing Law
DCTUK is a trading name of Discount Carpet Tiles.Net Limited, registered in England and Wales, company number 06130667. Registered office: 21 Muir Road, Liverpool, L9 7AR. VAT Reg No: 903 9735 12.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
These terms are governed by the laws of England and Wales, and the courts of England and Wales will have non-exclusive jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
These terms are governed by the laws of England and Wales, and the courts of England and Wales will have non-exclusive jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
